Earl Wasserman LLC, a flooring & interior finishes consultancy, was founded because of unprecedented shifts in the way flooring companies and their clients conduct business. The prevalence of e-commerce, the decline of brick and mortar businesses, and now the pandemic have all had a profound impact on our behaviors. How we engage, communicate, buy, sell, and relate to our business partners has forever changed. We are committed to help clients navigate new procurement and decision-making processes, adopt safer and more successful business practices, and raise the bar on customer service.
When it comes to material supply, Earl Wasserman has a reputation for knowledge and network capital, built over 48 years in the flooring, wall and interior finishes industries. We provide value and expertise managing specification, design intent, product fit, performance, budget, and a direct manufacturer strategic purchase experience with less personal contact, fewer suppliers, and reduced risk.
Earl Wasserman has also built a reputation throughout his career for providing clients with unmatched “white glove” customer service resulting in a remarkably high percentage of customer retention, loyalty, and referral.
We have extracted those philosophical tenets and best business practices to design and develop White Glove Customer Service Training that assists manufacturers and suppliers achieve annuity-based client relationships rather than transactional, customer service differentiation, and a “high touch” customer service culture best fitting today’s evolving direct procurement demands.
Applebee’s, ARCO Murray, Brooks Brothers, Burberry, CBRE, California Closets, Chanel, Coach, Fogo de Chao, Foot Locker, GolfTec, J Jill, J Crew Kate Spade, Kendra Scott, L Catterton PE, Lands’ End, Paradies Lagardere, Quay Australia, Salata, Vineyard Vines.
Earl Wasserman LLC
860 Johnson Ferry Road
Atlanta, GA 30342